Requesting a refund
To process a refund, you must be an organisation admin. If you are a competitor, you can either:
- Contact the competition / managing body
- Contact myStage support
To process a full refund of an invoice, you need to contact myStage support. Full processing of refunds may affect multiple organisations.
Processing a refund is easiest if you have the invoice number.
To process a partial refund, login to myStage and access the administration page.
Click on the Finance icon, and then select the Invoices tab.
Enter the invoice number, and press search. You can also search by date, event etc. Click the refund button, either under options on the invoice search screen, or at the bottom of the page when viewing the invoice.
Check the boxes for any invoice lines you need to refund. You will only be able to refund lines in your organisation. When you are ready, click the Partial Refund button at the bottom of the screen.
If you refund an entry, any extras linked to the entry will be refunded at the same time.
You will be prompted to confirm the refund. Click Proceed
After the refund is processed, you will be taken to a new invoice, with the refunded items listed. You can download a copy of the invoice if desired, the link is at the bottom left.
Once the refund is processed, the user who placed the entries will receive a copy via email.
The refund is processed back to the same Paypal account that made the original purchase.
Refunds and Payments
Refunds made to competitors will be deducted from payments made during disbursment to the competition.